As seen in British Vogue 2024.
As seen in British Vogue 2024.
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filler@godaddy.com
Shipping
Due to the handmade nature of our items, they may take up to 2 weeks to arrive within the UK, and 3 weeks internationally (items sent via special delivery service with may require a signature). We aim to let you know timings as we post.
Returns
We recognise that sometimes things go wrong or items aren't suitable. We're sorry to hear if you do have any issues, but we'd like to resolve everything as best we can for you. Please see our exchange and returns process below. Items must be returned unworn within packaging and in the same condition as purchased within 14 days of date received.
To start a return
A note on handmade nature of items
Please note, due to the handmade nature of our items, pieces will vary slightly in shape and size from images and dimensions shown online. This means that you always know you’re receiving an original. However, if it doesn’t fit, please get in touch and we can discuss an exchange or resize (on some occasions, a fee may be attached to resizing).
Custom orders
If you would like to discuss a custom order or turning something you own into something new, please get in contact at lynn@oolo.london. However, please be aware that refunds are not issued on custom orders.
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