Shipping policy
Due to the handmade nature of our items, they may take up to 1 working week to be dispatched. If you get in contact with an urgent order, we can usually fulfil within a few days.
SHIPPING POLICY
Last updated: 18/8/26
Processing & Handling Time
Orders are processed within 7 business days (Monday–Friday, excluding UK public holidays).
Domestic Shipping (United Kingdom)
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | £5.99 |
| Express Shipping | 1–2 business days | £5.99 |
| Free Standard Shipping | 3–5 business days | On orders over £500 |
International Shipping
We ship to the following countries: [list countries].
| Destination | Estimated Delivery | Cost |
|---|---|---|
| Europe | 7–10 business days | £14.99 |
|
Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States |
14 business days | £14.99 |
Customers are responsible for any applicable customs duties, taxes, or import fees upon delivery.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24 hours for tracking information to update.
Delays
We are not responsible for delays caused by customs, carrier disruptions, or circumstances beyond our control. Estimated delivery times are not guaranteed.
Lost or Damaged Shipments
If your order arrives damaged or does not arrive within 14 days of the estimated delivery date, please contact us at lynn@oolo.london within 14 days of the expected delivery date.
Returns
For information on returns and refunds, please refer to our Refund Policy.
Contact
For shipping enquiries, contact us at: lynn@oolo.london Or via our Contact page
