Shipping and Returns

SHIPPING

Currently, we ship to the UK. We will soon ship to the EU and most of the world. As our pieces are handmade, please allow 1 working week for your order to be prepared before dispatch.

UK shipping should take 3-5 days from dispatch
You can pick up from our studio usually within 2-4 days from East London.

If you have an urgent order, we can usually accommodate. Please get in contact at lynn@oolo.london with your request.

RETURNS

We want you to love what you wear so we offer a 30 day free exchange policy. If your piece arrives damaged or faulty, we'll also take care of the return and replacement. If you have simply changed your mind and would like a refund, return postage is your responsibility.

Please follow these steps:

Exchange or damage:

1. Please contact lynn@oolo.london to discuss the issue
2. We will send you a pre-paid postage link with instructions to print or show QR code
3. Please return your item via post or in person at 8 Fyfield Road, London, E17 3RG
4. Please deliver to us within 30 days of date received, unworn and in original packaging
5. Once we receive your item, we will confirm delivery timings for the exchange.

Refund:

1. Please return your item via post or in person at 8 Fyfield Road, London, E17 3RG
2. Please deliver to us within 30 days of date received, unworn and in original packaging
3. Once we receive your item, we will issue your refund to the original payment method.

Handmade variances

Handmade pieces will vary slightly in shape and size from images and dimensions shown online. This means that you always know you’re receiving an original. However, if it doesn’t fit, please get in touch and we can discuss an exchange or resize (on some occasions, a fee may be attached to resizing).